Privacy Policy

1. Our commitment to your privacy

Waypoint Physio is committed to protecting your privacy and managing personal information in a safe and transparent manner. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

This policy applies to all services provided by Waypoint Physio. By engaging our services or accessing our website, you agree to the terms outlined below.

2. Information we collect

We collect personal information that is reasonably necessary to provide high-quality care and physiotherapy services. This may include:

• Full name, residential address and contact details
• Date of birth
• Occupation and relevant lifestyle information
• Medical history and current health information relevant to assessment and treatment
• Referrer or healthcare provider details (such as your GP)
• Clinical records of services provided
• Billing and invoicing information
• Any additional information you voluntarily provide

Your information will be stored within a Third-Party application by the name of Splose. Splose’s privacy policy is located at https://splose.com/privacy-policy.

If you choose not to provide certain information, we will advise you if this may impact our ability to provide services.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. We also provide this information to Microsoft Outlook via email for notification and storage.

3. How we use your information

Your information is used to:

• Provide safe and effective physiotherapy services
• Maintain accurate clinical records in line with professional standards
• Send SMS or email appointment reminders where you have opted in
• Manage invoicing and business administration
• Comply with legal, professional and regulatory obligations
• Monitor and improve our website and user experience

4. Telehealth services

Waypoint Physio offers physiotherapy services via telehealth (such as video or telephone consultations) where clinically appropriate.

If you participate in telehealth services, we may collect, use, and store your personal and health information in the same way as for in-person consultations. Information may be shared verbally, visually, or electronically during sessions.

We take reasonable steps to use secure communication platforms; however, you acknowledge that electronic communications carry some inherent privacy and security risks. By consenting to telehealth services, you accept these risks.

Telehealth services may not be suitable for all conditions or circumstances. Where telehealth is not clinically appropriate, we may recommend in-person assessment or referral to another healthcare provider.

5. Disclosure of information

We will not share your personal or health information with third parties unless you have given consent, or we are permitted or required to do so by law.

Examples of how your information may be shared include:

• With other healthcare providers involved in your care, with your consent or where clinically necessary
• With trusted third-party service providers who assist in our operations, such as secure IT or professional services
• When required or authorised by law, including reporting obligations or responding to lawful requests from government agencies
• In situations where disclosure is necessary to prevent a serious risk to your health or safety, or the health or safety of others

All disclosures are limited to the information necessary for the purpose and are handled in line with privacy and confidentiality obligations.

We are based in Australia and generally store your data within Australia. However, some of our third-party service providers (such as Microsoft for email and Squarespace for website hosting) may process or store data in overseas facilities. By providing your personal information to us you consent to this disclosure. We take reasonable steps to ensure that these third-party providers have appropriate security measures in place to protect your information.

6. How we collect and use website data

When you visit our website, certain information is collected automatically to support website functionality, analytics and security. This may include information about your browser, network, and device; pages visited before and during your visit; your IP address; and interactions with the website such as clicks, scrolling, searches and timestamps.

This information is used to:

• Operate and maintain our website
• Monitor website performance and usage
• Improve the content, functionality and user experience of the site

Our website is hosted by Squarespace. Squarespace collects and processes website usage information on our behalf in order to provide hosting, analytics and related website services. This may include the use of cookies and similar technologies, some of which are required for the secure operation of the website and others which support analytics and performance monitoring.

You can manage or disable cookies through your browser settings. Please note that some website features may not function as intended if cookies are disabled.

This website may also use web fonts provided by Squarespace or third-party font services, which may receive limited technical information (such as your IP address) in order to properly deliver fonts to your device.

For more information about how Squarespace collects and processes personal information, please refer to the Squarespace Privacy Policy, located at https://www.squarespace.com/privacy.

7. Storage and security of information

Waypoint Physio takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access or disclosure. Measures include:

• Secure electronic record-keeping systems
• Restricted access to personal information
• Regular review of data handling and security practices

Personal information is stored for the period required under health records legislation and professional standards and is securely destroyed when no longer required.

8. Access and correction

You may request access to, or correction of, your personal information held by us by submitting a written request. We will respond promptly unless an exception applies under the Privacy Act.

9. Opting out of communications

You may opt out of receiving non-essential communications, including appointment reminders, at any time by contacting us directly.

10. Data breaches

Any actual or suspected breach of personal information is treated seriously and managed in accordance with applicable data breach notification requirements.

11. Changes to this policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. The most current version will be published on our website.

12. Contact us

If you have any questions about this Privacy Policy, would like to correct or update information we hold about you, or make a complaint about a breach of our privacy obligations, please contact:

Waypoint Physio
Email: info@waypointphysio.com.au
Phone: 0499 168 858

We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. If we determine that your complaint is substantiated, we will consult with you and take reasonable steps to address the issue and remedy any breach of our privacy obligations. We are committed to resolving complaints within 30 days. If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Effective date: 24 January 2026